Shangri-La The Marina, Cairns, a premier waterfront luxury hotel in the heart of Tropical North Queensland, has introduced the Infrasys POS (point-of-sale) system, a cutting-edge cloud-based technology which enables better operational efficiency and personalised services for guests. The hotel has implemented Shiji’s Infrasys POS system to improve its service operations while maintaining the high standards which guests anticipate from this legendary hotel.
Technology Elevates Luxury Service in Cairns
Nestled between the tranquil waters of Trinity Inlet, the Coral Sea, and the bustling Cairns Esplanade, Shangri-La The Marina offers breathtaking views of the Marlin Marina and the surrounding lush, rainforest-clad mountains. Positioned as the gateway to one of the world’s most famous natural wonders, the Great Barrier Reef, the hotel caters to both leisure and adventure tourists. In a location where breathtaking landscapes meet world-class hospitality, the adoption of Shiji’s Infrasys POS ensures the hotel remains at the forefront of luxury hospitality, offering guests a more personalised and efficient experience.
The Power of Shiji’s Cloud-Based Technology
The Infrasys POS system has been integrated into the hotel’s operations to enhance several facets of the guest experience. The cloud-based system streamlines ordering and service delivery, allowing staff to communicate and process orders faster, reducing wait times. This level of operational efficiency, paired with the ability to deliver real-time menu and pricing updates across all dining and beverage outlets, is particularly important for maintaining the consistency that guests expect when staying at a five-star establishment.
The system also supports mobility for the hotel’s service teams, empowering them to deliver faster service with more mobility, enhancing their ability to serve guests across a variety of locations, from The Backyard Restaurant to the poolside venues and in-room dining services.
Operational Efficiency Meets Guest Personalization
In addition to improving efficiency, the Infrasys POS enhances the personalized experience for each guest. With centralized reporting, staff can seamlessly track guest preferences and tailor experiences according to their needs. Whether guests are enjoying a waterfront meal at The Backyard Restaurant, a drink at the pool, or private in-room dining, the system ensures that each aspect of their stay is connected and streamlined.
Golden Whitehead, the General Manager at Shangri-La The Marina, Cairns, shares that the Infrasys POS system has allowed the team to focus on providing genuine hospitality. The system’s integration enables a more cohesive operation across all departments, so staff can devote more time to the important task of making guests feel at home, offering the exceptional service that the hotel is known for.
Enhancing the Guest Experience with Local Flavour
With Infrasys POS, the hotel’s signature restaurant, The Backyard Restaurant, is able to provide world-class dining while seamlessly capturing the essence of Tropical North Queensland’s vibrant cuisine. The restaurant’s location, with its stunning views of the marina and mountains, enhances the overall guest experience, providing guests with a relaxing space to unwind after an adventure-filled day in the region. Whether overlooking the marina, the mountains, or Cairns’ city skyline, guests can enjoy local flavours paired with the unmatched natural beauty of the area.
Shangri-La The Marina also offers access to unique dining experiences, ideal for casual gatherings, sunset drinks, or more formal events. The integration of Shiji’s Infrasys POS system contributes to these experiences, creating a connected and efficient environment where service can be both quick and personalized.
Looking to the Future: A Seamless Guest Experience
The Shiji POS system is a part of the hotel’s broader strategy to reimagine luxury hospitality through the use of advanced technology. As the travel and tourism industry continues to evolve, staying at the cutting edge of service delivery is paramount. With cloud-based POS technology, Shangri-La The Marina, Cairns ensures that guests receive the same level of exceptional service, regardless of where they are in the hotel.
As more guests seek seamless, personalised experiences, the hotel remains committed to enhancing every aspect of the guest journey, ensuring that service delivery is fast, accurate, and in line with the hotel’s luxury standards. This partnership with Shiji helps the hotel cater to the evolving needs of its guests while maintaining its status as a premier destination in Cairns.
A New Standard in Hospitality Service
The Shangri-La The Marina hotel in Cairns, Australia, has established a new standard for luxury hospitality through its implementation of Shiji’s Infrasys POS system. The advanced technology system enables hotels to achieve operational excellence while providing visitors with their best possible experience of the natural environment and adventurous activities available in the Cairns region. The commitment of Shangri-La Cairns to innovative solutions will secure its status as one of Australia’s top waterfront hotels.
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